We've got you covered!
Extended after-sales support hours
The MacLean 360 Service and Support Promise – We stand beside every product we sell, for life.
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- Global distribution
- Genuine OEM parts
- 24/7/365 parts support
- Field support
- Professional training
Mining customers:
- Toll-Free Parts Support and Technical Services (North America): 1-866-856-3626 (1-866-85MEMCO)
- After-Hours / Emergency Parts Support (North America): 1-705-690-4840
Global platform of local branches and dealers - ensuring availability of original MacLean parts
We don't just build for the global market, we also support it with a global distribution network of branches and dealers, a 24/7/365 parts support hotline, a technical support hotline, an online technical publications portal, an online order tracking portal, and the provision of recommended spares packages. We get our customers the parts they need, where and when they need them, period.
We don't just build for the global market, we also support it with a global distribution network of branches and dealers, a 24/7/365 parts support hotline, a technical support hotline, an online technical publications portal, an online order tracking portal, and the provision of recommended spares packages. We get our customers the parts they need, where and when they need them, period.
Genuine MacLean parts = genuine MacLean reliability
Our teams of qualified skilled trades repair Maclean components to MacLean standards. So whether you choose new, exchanged or remanufactured parts, or engineered aftermarket kits, OEM quality is ensured. Machine uptime and performance are maximized, and lifecycle costs are reduced. This is the MacLean Service and Support promise.
Our teams of qualified skilled trades repair Maclean components to MacLean standards. So whether you choose new, exchanged or remanufactured parts, or engineered aftermarket kits, OEM quality is ensured. Machine uptime and performance are maximized, and lifecycle costs are reduced. This is the MacLean Service and Support promise.
Operator and maintenance training - helping maximize productivity and safety performance
From hands-on-the-controls to supervisory knowledge components, MacLean can deliver the training package that fits your business's needs. We understand how the mining industry is changing due to input cost and regulatory pressures, and we are there to help our customers adapt and thrive.
From hands-on-the-controls to supervisory knowledge components, MacLean can deliver the training package that fits your business's needs. We understand how the mining industry is changing due to input cost and regulatory pressures, and we are there to help our customers adapt and thrive.
Field support - A crucial leg of the MacLean difference
Our Field Service Mechanics travel around the globe to support our equipment in an application environment, including machine audits and rebuilds, and cost-per-foot drill rental contracts. The team's combination of machine knowledge and decades of combined underground mining experience delivers value to our customers in the ever-challenging underground environment.
Our Field Service Mechanics travel around the globe to support our equipment in an application environment, including machine audits and rebuilds, and cost-per-foot drill rental contracts. The team's combination of machine knowledge and decades of combined underground mining experience delivers value to our customers in the ever-challenging underground environment.
Online technical publications – Not just a technicality
MacLean provides a complete suite of multi-lingual technical publications in a variety of formats to meet the needs of customers around the globe. In addition to traditional printed and electronic documentation, Maclean uses the latest in data management technology to produce fully interactive electronic parts catalogues. Our expertise in content management and data delivery enables us to produce up-to-date customized documentation for every machine we sell. High-quality equipment demands high-quality support material.
Click to download the MEMCO Connex Installation Package
MacLean provides a complete suite of multi-lingual technical publications in a variety of formats to meet the needs of customers around the globe. In addition to traditional printed and electronic documentation, Maclean uses the latest in data management technology to produce fully interactive electronic parts catalogues. Our expertise in content management and data delivery enables us to produce up-to-date customized documentation for every machine we sell. High-quality equipment demands high-quality support material.
Click to download the MEMCO Connex Installation Package