When we say we’ve got your back, we mean it. Here’s how.
CONTACT US NOW FOR PARTS SUPPORT OR TECHNICAL TROUBLESHOOTING ASSISTANCE:
With our global team of Customer Support Representatives, we pride ourselves on providing personalized, timely support to our end-users. Around the clock coverage and priority shipping ensure mines get the solutions they need, when they need it.
- Toll-free Parts Support and Technical Assistance: 1-866-856-3626
- Skilled equipment troubleshooting expertise available from 7:00 AM to 1:00 AM (Eastern Standard time), Monday through Thursday, and 7:00 AM to 4:30 PM on Fridays.
- Parts support, from 7:00 AM to 1:00 AM (Eastern Standard time), Monday through Friday, and 24 hours on weekend
Genuine MacLean Parts
Performance, reliability, and innovation are at the heart of the MacLean brand. Integral to the acknowledged quality of our mining vehicles, we adopt these values in our aftermarket support to give our customers enhanced fleet productivity, reduced downtime, and lower lifecycle costs.
International Distribution Centre
Our state-of-the-art International Distribution Centre, adjacent to the Trans-Canada Highway and less than an hour from Toronto’s Lester B. Pearson International Airport, stocks close to $100 million in spare parts inventory. This ensures stock availability and faster turnaround to minimize downtime and reduce your overall inventory carrying costs.
Critical and Recommended Spares
Challenging mining environments take a toll on mobile equipment and it is critical to have the right tools and information to maximize uptime and performance.
Our Product marketing team works with you to recommend spare parts lists, so you always carry the right critical parts inventory.
Exchange Program
Limit downtime and inventory with our exchange component program.
Component Repair Program
Rebuilding your components to the newest configuration and to OEM standards will reduce operation downtime and unexpected repairs backed up by our warranty program.
Custom Engineered Aftermarket Kits
Upgrades to New Generation Equipment
Because technology never rests, it is important that we offer evolving and innovative solutions. At MacLean, we work hard to give your existing fleet a solid upgrade path to these new features.
We understand that budget constraints can hamper plans to invest in new equipment -- to ensure that you don’t lag behind, MacLean offers competitively priced, custom-engineered aftermarket upgrade kits to extend the life of your equipment.
Safety Upgrades
Designing for operator safety and productivity is what defines MacLean equipment. Safety is what we focus on first and foremost. From equipment design to manufacture, nothing is more important than operators using our vehicles safely and productively. MacLean is committed to safety through the education of operators and a continuous improvement program that includes safety enhancements and upgrades.
Safety measures to ensure the safety of operators:
- Tilt interlock safety circuit – to protect the operator when the boom returns to tram position
- Deck extension interlock circuit – machine safety circuit to protect C-ARM
- Canadian Standards Association (CSA) manlift certification for the scissor jacks/outriggers
MacLean-Certified Rebuilds
MacLean mining vehicles work in some of the harshest conditions imaginable and time takes a toll on this equipment and their components. The MacLean team of rebuild experts can perform a thorough equipment audit and recommend targeted and customised rebuild programs to keep your equipment running at 100%.
Does a MacLean Certified Rebuild matter?
The simple answer is “YES”. All MacLean-Certified Rebuilds come with multiple benefits:
- Cost savings
- Technology upgrades
- Equipment lifespan extension
- Access to original documentation on the cloud-based MacLean-Documoto platform
- Warranty support as for new, capital purchases
- Stringent tests and inspections at factory or test mine
- Warranty support for our aftermarket offerings
All our Canadian and global branches are fully equipped to perform complete rebuilds.
Used Equipment
Our used equipment meets the same high-quality, OEM standards as our new equipment. With exhaustive checks in place, we provide the best unit available to meet your specifications that delivers productivity guidelines.
Our global branches maintain inventory of these fast-moving stock units, giving you an effective way to lower your operating costs.
Equipment Audits
Conducting a fully detailed audit or utilizing our quick assessment price calculator, our field service technicians are able to provide an in-depth evaluation of your MacLean mining vehicle. We offer audits for equipment repair, rebuilds and half units, and can follow-up by taking care of your requirements either at one of our branch rebuild workshops, or at your minesite if you choose to do so. These audits ensure your unit is safe and productive for the long haul.
Service Agreements
MacLean Total Care
The scope of these agreements varies from recommending equipment audits and upgrades, to maintenance scheduling, to parts and inventory forecasting, to onsite equipment training. Service Agreements are designed to give you complete peace of mind, increase productivity, and achieve lower total cost of ownership.
Our on-site service experts fix equipment issues quickly and efficiently, ensuring your equipment is always working. On-site contracts are also a great option for remote mining operations that present logistical challenges for site support.
Financing
We’ve also got your back when it comes to options for financing! We can support you with competitive financing solutions for both purchase and lease options, working with you, as partners, to come up with the right solution.
Contact us to learn more about our competitive and flexible equipment financing options
Warranty
Our vehicles are built for life underground, built to last, and our warranty offerings gives you complete peace of mind and ensures maximized vehicle up time, productivity, performance, and profitability.
- MINING DIVISION BOLTERS, DRILLING & ROCKBREAKERS: for a period not to exceed 1 year or 1000 engine hours (whichever comes first)
- MINING DIVISION UTVS: for a period of 1 year or 2,000 hours (whichever comes first) on all components, with 2 years or 5,000 hours (whichever comes first) on the powertrain components and 7 years or 10,000 hours (whichever comes first) on the main frame structure
- MINING DIVISION AFTERMARKET PARTS: for a period of 60 days from the date of delivery
- CONTRACT MANUFACTURING/CYLINDERS BUILT ON CONTRACT BASIS: for a period of 60 days from the date of delivery
Lithium-Ion battery packages for Electric Vehicles
The MacLean Battery Electric Mining Vehicle (BEV) success story is helping to transform underground mining as we speak! From that foundation of performance success, we make sure that you get the best possible return on your investment. We offer purchase or leasing options for MacLean EV SeriesTM batteries.
Blended Learning-Training Solutions
Operator and Mechanical Training
Our expert trainers provide both hands-on, remote real-time, self-directed on-line, and in-class training programs. We customise training solutions based on your specific needs when it comes to operator and mechanical training. Our goal is to help you to develop the internal skills needed to operate and repair MacLean equipment safely and efficiently.
Virtual Reality Training (VR)
The MacLean Virtual Reality Training System is compact enough to fit in a standard Pelican travel case yet powerful enough to provide a fully immersive experience. This familiarization process shortens the on-vehicle learning curve, develops knowledge of MacLean equipment especially when it comes to simulated safety events, and permits training almost anywhere. Our current VR software focuses on the MacLean Bolter and we are expanding that to include Pre-op walkarounds and then full simulations of the MacLean Blockholer and Shotcrete Sprayer.
Global Branch Footprint
We don't just build for the global market, we support it through our global branches and distribution network. Strategic investments in our branch infrastructure in hard rock mining hubs around the globe (Nevada, Mexico, Peru, South Africa, Australia) have allowed us to stay close to our customers and provide prompt, expert technical response that is second to none and the foundation of the MacLean ‘Service and Support’ promise.
Global branch services include:
- Field service
- Trainers
- Capital and used equipment sales
- Fully equipped repair and rebuild workshops
- Critical parts inventory on the shelf for prompt delivery of shipments