MacLean Engineering
MacLean Engineering

How to get the best customer and technical support for underground mining machines

How to get the best customer and technical support for underground mining machines
I’m a new kid around here. The world of underground mining machines is the equivalent of space travel in my repertoire. But here’s something I know: MacLean’s customer support is truly something special. I recently visited our Sudbury offices to chat with the field and customer support technicians. It was on this visit that I learned a lot more about the operation in general and what happens via the Sudbury branch – but specifically the thing that sets us apart from the competition: our customer support. Our customer support folks really do go the extra mile – but we don’t necessarily advertise that. You can call support until 1am, seven days a week.

Here’s a little secret: we’re always available. Our folks get calls in the middle of the night and on holiday and here’s what’s shocking in this day of automated everything: they answer the phone. They help resolve the issue.

Some of the Sudbury folks have had relationships with our clients extending beyond 20 years and even before they joined MacLean. They’ve grown up together in the industry and have a solid, dependable relationship. Just like our machines. When you buy a MacLean machine we are with you for the life cycle of that machine. How to get the best customer and technical support in underground mining machines? Buy from MacLean.

 

For more information:

Stuart Lister

Director of Marketing & Communications
705-241-3247 (c)
 


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