MacLean Engineering
MacLean Engineering
Image of the interior of a Maclean's parts plant showing rows of shelves with blue containers filled with a wide variety of parts. In the background are more shelves storing larger parts.

Customer Support

The MacLean 360 Service and Support Promise – We stand beside every product we sell, for life.
Image of MacLean 360 Promise list. 1 Global Distribution and Branch Network, 2 24/7/365 Parts Support Hotline, 3 Technical Support Hotline, 4 Engineered Aftermarket Kits, 5 Equipment Inspection and Audits Programs, 6 Genuine Maclean Parts - New, Remanufactured or Repaired, 7 Cost-per-foot Drill Rental Contracts, 8 Recommended Spares Packages, 9 Field Service Mechanics, 10 Operator and Maintenance Training. Click to enlarge
  • Global distribution
  • Genuine OEM parts
  • 24/7/365 parts support
  • Field support
  • Professional training


View Locations Map

Mining customers:
  • Toll-Free Parts Support and Technical Services (North America): 1-866-856-3626 (1-866-85MEMCO)
  • After-Hours / Emergency Parts Support (North America): 1-705-690-4840

 
Image of a horizontal global map showing Maclean's global distribution network of branches and dealers.
Global platform of local branches and dealers - ensuring availability of original MacLean parts
We don't just build for the global market, we also support it with a global distribution network of branches and dealers, a 24/7/365 parts support hotline, a technical support hotline, an online technical publications portal, an online order tracking portal, and the provision of recommended spares packages. We get our customers the parts they need, where and when they need them, period.

Close up image of a manufactured part.
Genuine MacLean parts = genuine MacLean reliability
Our teams of qualified skilled trades repair Maclean components to MacLean standards. So whether you choose new, exchanged or remanufactured parts, or engineered aftermarket kits, OEM quality is ensured. Machine uptime and performance are maximized, and lifecycle costs are reduced. This is the MacLean Service and Support promise.

Combined image of training sessions, one is a group in a board room listening to a trainer who is standing in front of an easel. The other is of two men standing at the side of one of Maclean's mining equipment. One of the men is instructing the other on its operation.
Operator and maintenance training - helping maximize productivity and safety performance
From hands-on-the-controls to supervisory knowledge components, MacLean can deliver the training package that fits your business's needs. We understand how the mining industry is changing due to input cost and regulatory pressures, and we are there to help our customers adapt and thrive.

Image of a female Field Service Mechanic speaking with one of our customers next to one of Maclean's mining equipment.
Field support - A crucial leg of the MacLean difference
Our Field Service Mechanics travel around the globe to support our equipment in an application environment, including machine audits and rebuilds, and cost-per-foot drill rental contracts. The team's combination of machine knowledge and decades of combined underground mining experience delivers value to our customers in the ever-challenging underground environment.

Technical Publications
Online technical publications – Not just a technicality
MacLean provides a complete suite of multi-lingual technical publications in a variety of formats to meet the needs of customers around the globe. In addition to traditional printed and electronic documentation, Maclean uses the latest in data management technology to produce fully interactive electronic parts catalogues. Our expertise in content management and data delivery enables us to produce up-to-date customized documentation for every machine we sell. High-quality equipment demands high-quality support material.