· Teardown, re-assemble, commission/ test and trouble-shoot MEMCO equipment at customer sites or MEMCO facility, as required.
· Identify potential business (i.e. sales) opportunities, and communicate to the appropriate team (i.e. Sales, Engineering).
· Develop professional working relationships with key Customer personnel, and communicate any customer organizational or policy change to Service Manager.
· Timely execution of planned work tasks as directed by immediate Supervisor.
· Train Junior Field Service Technicians and Customer service personnel are required.
· Assist the Product Support Manager with the preparation of technical reports, presentations, and repair cost estimates, audits of Customer equipment, etc.
Education:
· Certificate of Qualification as a Heavy Equipment Diesel Mechanic (HDM)
· Minimum 2 years hands-on experience as Journey Person within the mining industry, preferably on heavy mobile equipment
· Possess and maintain underground NORCAT qualification
Experience:
· Ability to work independently or within a team with minimal supervision
· Possess strong interaction and communication skills
· Able to plan and prioritize tasks to ensure timely completion
· Ability to read and interpret mechanical blueprints, hydraulic assembly drawings, electrical wiring harness and control system schematics.
· Computer literate with working knowledge of Microsoft Office programs
· Must possess and maintain a valid driver’s licence and satisfactory driver’s abstract
· Willing to work overtime, off-shift and weekends (i.e. respond to after-hour customer calls) if and when required.
· Willing to travel domestically and/or internationally if required
